Terms and Conditions
Last updated: 1 November 2026
1. Seller identification
The vadio.pt online shop is operated by Vadio Wines, Unipessoal, Lda., with registered office at Rua Dr. Manuel Rodrigues, n.º 28A, 3780-594 Vilarinho do Bairro, Portugal, tax number (NIPC) 510979017, registered at the Commercial Registry Office under the single registration and corporate number 510979017, with a share capital of €5,000.00.
Contacts: geral@vadio.pt · Tel. +351 913 036 846 (call to a Portuguese mobile network)
2. Scope
These Terms and Conditions govern the distance selling of products to consumers through the vadio.pt online shop, under Portuguese Decree-Law no. 24/2014 of 14 February and Decree-Law no. 7/2004 of 7 January. By placing an order, the customer confirms having read and accepted these Terms and Conditions, the Returns and Refunds Policy and the Privacy Policy.
3. Minimum age
The products sold are alcoholic beverages. Sales are exclusively for persons aged 18 or over. By ordering, the customer declares to be 18 years of age or older. Vadio Wines reserves the right to request proof of age and to cancel orders where there is doubt; the carrier may refuse delivery to minors.
4. Products and prices
- Prices are shown in euros and include VAT at the applicable legal rate. Shipping costs are not included and are shown before the order is confirmed.
- Product images are for illustration only. The vintage may vary depending on availability and is always stated on the product page.
- Products are subject to stock availability. If a product is unavailable after the order is placed, the customer will be informed and refunded within 14 days at the latest.
- Vadio Wines may change prices at any time, without affecting orders already confirmed.
5. Orders and conclusion of the contract
To order, the customer adds products to the basket, provides billing and delivery details, chooses a payment method and confirms the order using the order button with an obligation to pay. Until that confirmation, the customer can review and correct the products, quantities and details entered.
The contract is concluded when the customer receives the order confirmation by email after payment. That confirmation, with the order summary and these Terms and Conditions, is kept by Vadio Wines and can be viewed by the customer in their account or requested at geral@vadio.pt. The contract is concluded in Portuguese.
The customer is responsible for the accuracy of the billing and delivery details provided.
6. Payment
The following payment methods are accepted: credit/debit card, Apple Pay, Google Pay, Amazon Pay, Klarna and Link. The methods available are shown at the start of the ordering process. Payment is processed by Stripe, a certified payment service provider; Vadio Wines does not have access to full card details. The invoice is issued and sent by email.
7. Shipping and delivery
- We ship to Portugal (mainland, the Azores and Madeira), Spain, France, Germany, Belgium, Denmark, Luxembourg, the Netherlands, Austria, Italy, Greece, Slovakia, Slovenia, Estonia, Hungary, Ireland, Latvia, Poland and the Czech Republic.
- Shipping costs are calculated according to the destination and the weight of the order and are shown at checkout.
- Indicative delivery time: up to 5 working days after the order is confirmed. In any case, delivery takes place within 30 days of the conclusion of the contract at the latest.
- The risk of loss of or damage to the products passes to the customer on delivery. If the packaging shows visible damage, we recommend refusing it or reporting it to the carrier, and contacting us immediately. This recommendation does not limit the customer's rights.
- For deliveries outside Portugal, any excise duties or charges required in the destination country are shown before the order is confirmed, where applicable.
8. Right of withdrawal and returns
The customer has 30 days after receiving the order to exercise the right of withdrawal, without giving any reason. The conditions and procedure are described in the Returns and Refunds Policy.
You can exercise this right using the “Withdraw from contract here” button on the Returns and Refunds Policy page, by email to geral@vadio.pt or by any other unequivocal statement.
9. Warranty and conformity
Products benefit from the legal guarantee of conformity under Portuguese Decree-Law no. 84/2021 of 18 October. In the event of a lack of conformity (for example, a defective bottle or spoiled wine), the customer should contact us at geral@vadio.pt. After delivery, wine should be stored in suitable conditions (a cool, dark place with a stable temperature).
10. Personal data
Personal data collected is processed in accordance with the General Data Protection Regulation and our Privacy Policy.
11. Complaints
The customer may submit a complaint at geral@vadio.pt or in the Electronic Complaints Book (Livro de Reclamações Eletrónico).
12. Alternative dispute resolution (ADR)
In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution entity, under Portuguese Law no. 144/2015 of 8 September:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
www.cniacc.pt
More information on the Consumer Portal: www.consumidor.gov.pt.
13. Perpetuum Club (subscriptions)
- The Perpetuum Club is a subscription with a shipment every six months: 6 bottles for €210 or 12 bottles for €340 per semester (VAT included). The contents of each shipment, the discounts on additional purchases and the free shipping conditions are those stated on the Perpetuum Club page.
- Free shipping on the semi-annual shipments and on members’ shop purchases applies only to mainland Portugal. The subscription is also available for the Azores, Madeira, the rest of Europe and the rest of the world; in those cases, the shipping cost of each shipment is charged separately: we will contact the member with a quote for each shipment before sending it.
- The subscription renews automatically every 6 months for an indefinite period, and the amount is charged automatically to the payment method given when joining, on each renewal date.
- There is no minimum term. Members may cancel at any time in the My Account area of the website, or by email to geral@vadio.pt. Cancellation takes effect before the next renewal if made by that renewal date; semesters already charged are not refunded, except when exercising the right of withdrawal.
- In the My Account area, members can also skip one semester’s shipment at no cost: that semester’s charge and shipment are not made and the subscription continues the following semester. They can also change their payment method and view their receipts.
- On joining, the 30-day right of withdrawal applies to the first shipment, under the Returns and Refunds Policy.
- Any change to the price or conditions of the subscription will be communicated by email at least 30 days before the next renewal, and the member may cancel free of charge.
14. Applicable law
These Terms and Conditions are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of the customer's country of habitual residence. The court of the consumer's place of residence has jurisdiction over legal disputes, as provided by law.